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    Address information for someone from Canada

    Asked by 1gymrat on February 01, 2017 at 03:55 PM

    I have a person trying to complete the jotform from Canada and it's not recognizing his address, which prevents him from completing the form.

    He said it's making him choose a selection for the State/Province box...but I don't have that box set up with a drop down menu.

    What should I tell him to get around the address issue?


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    JotForm Support

    Answered by Jim_R on February 01, 2017 at 04:18 PM

    You're correct, you don't have a dropdown menu selection for the State/Province, it's just a regular Textbox.

    I may be jumping to conclusions but your user/respondent might have just been confused. Here's how your form looks like:

    The only field in your Address Section that allows selection on a dropdown menu is the Country field. Everything else needs to be filled out manually since all of these are Textboxes (from Street Address up to Postal / Zip Code).