Why is my account autosuspended??

  • bookoffanfics
    Asked on February 1, 2017 at 4:07 PM

    I tried to enter the forms today and my account and say autosuspended, why?

  • David JotForm Support Manager
    Replied on February 1, 2017 at 4:37 PM

    We apologize for the inconvenience, your account is now activated. 

    Your account was suspend by our phishing detector system. This system is not updated to scan in Portuguese and other similar languages.

    To avoid this from happening again, I would suggest you to implement the workaround suggested on this thread: https://www.jotform.com/answers/447134-Form-in-Arabic-language-suspended- 

    Let us know if you have more questions.

  • selen JotForm Developer
    Replied on February 2, 2017 at 1:32 AM

    Thank you for using the JotForm.

    All the best!