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therockcommunicationsteamAsked on February 1, 2017 at 6:51 PM
Every few minutes or so, I find my email back again on the BOUNCE list. How do I prevent this from happening for all the emails I wish to see routed?
We have been unable, for months, to really use this service, because the emails don't go out. We always have to check in, which is a hassle. Please help us fix this all around.
Page URL: https://form.jotform.com/60136523345954 -
Kiran Support Team LeadReplied on February 1, 2017 at 9:26 PM
Generally, email addresses are added to the bounce list when the emails sent are failed to deliver repeatedly due to any reason. You may try changing the sender email to a different email address or configure your own email address by setting up SMTP.
Please check the following guide that can help you with troubleshooting email delivery issues.
http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Please get back to us if the issue still persists. We will be happy to assist you further.