What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I keep my email off the bounce list?

    Asked by therockcommunicationsteam on February 01, 2017 at 06:51 PM

    Every few minutes or so, I find my email back again on the BOUNCE list.  How do I prevent this from happening for all the emails I wish to see routed?

    We have been unable, for months, to really use this service, because the emails don't go out.  We always have to check in, which is a hassle.  Please help us fix this all around.

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    JotForm Support

    Answered by Kiran on February 01, 2017 at 09:26 PM

    Generally, email addresses are added to the bounce list when the emails sent are failed to deliver repeatedly due to any reason. You may try changing the sender email to a different email address or configure your own email address by setting up SMTP

    Please check the following guide that can help you with troubleshooting email delivery issues.


    Please get back to us if the issue still persists. We will be happy to assist you further.