How do I keep my email off the bounce list?

  • Profile Image
    therockcommunicationsteam
    Asked on February 01, 2017 at 06:51 PM

    Every few minutes or so, I find my email back again on the BOUNCE list.  How do I prevent this from happening for all the emails I wish to see routed?

    We have been unable, for months, to really use this service, because the emails don't go out.  We always have to check in, which is a hassle.  Please help us fix this all around.

  • Profile Image
    Kiran
    Answered on February 01, 2017 at 09:26 PM

    Generally, email addresses are added to the bounce list when the emails sent are failed to deliver repeatedly due to any reason. You may try changing the sender email to a different email address or configure your own email address by setting up SMTP

    Please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if the issue still persists. We will be happy to assist you further.