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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to downgrade my account

    Asked by dkuta on June 07, 2012 at 01:08 PM

    I need t odowngrade my account today. I was never given a plimus account use or password. So please contact me to get this taken care of.



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    Answered by jeanettebmz on June 07, 2012 at 01:57 PM


    I am sorry for the inconveniences. Your account is already  scheduled to downgrade on July 1st. It will remain Premium until then.

    Best regards


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    Answered by gori-mathew on June 07, 2012 at 02:02 PM

    Hi Danny;

    You account has been downgraded as per your request. Please note that your account will remain in Premium till 2012-07-01 when your payment expires.

    If you were to downgrade it by yourself and since you are using credit card to pay for your Premium subscription.

    To cancel your subscription (and keep it as a free acount):

    1.  Go to your Account Setting then click Cancel Subscription button below your account information.

    2.  After beign redirected to a Plimus page where your Plimus account ID (long string of numbers) is already prefilled, find your Plimus password in the email message that you received when you first paid for your subscription.

    3.  If you cannot find your password, you can have it reset here.

    4.  Log in to Plimus then cancel your subscription.

    Lets know if you need further assistance.