What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not getting email notifications when forms are submitted

    Asked by Mavunganidze on February 02, 2017 at 04:38 AM

    This is my official email, I keep getting this message, what should I do?

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    JotForm Support

    Answered by liyam on February 02, 2017 at 05:32 AM

    Hello Mavunganidze,

    I have removed your email from the bounce list. So JotForm's mail server should start sending email alerts again to you. However, with Yahoo!'s strict DMARC email policies, they may block again the emails and thus your email address may get added again to the bounce list.

    But please observe your email history for the status of your email deliveries. You can check this guide for more information: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    I would also recommend to use another email address. Preferably, a gmail-based email.

    If you have questions, please let us know.

    Thanks.