We are not receiving the jotform questionnaire from our website www.epichealth.pro

We have forgotten the password for our jotfrom account. When we attempt to reset the password it states successfully sent, yet we have not received an email to the email registered with Jotform which james@bodyatwork.co.uk

Thanks for your help in resolving.

James

This is because your email address is in our bounce list, I have already removed it so you can receive the email with reset instructions now. 

This was also the reason why you were not receiving submissions as you're using the same email address as recipient in your form. 

Please, check this guide to know how to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

You may also check and remove an email address from our bounce list by following this guide: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

Hope this helps. 

Since this was an old thread and the question is already answered. You will be addressed in a separate thread to avoid confusion.

Please follow this thread:

https://www.jotform.com/answers/1551764

Thanks.