What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm unable to view submissions?

    Asked by Christie1 on February 02, 2017 at 05:44 AM

    Hi, I am trying to download the submissions for some forms i am using. All i can see is the date it was submitted all the other columns are blank. Can you help?

    Page URL:
    https://eu.jotform.com//?formID=30643235183954

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    JotForm Support

    Answered by Nik_C on February 02, 2017 at 06:15 AM

    The account owner, which forms are shared to you, is storing data in US servers and your account is storing data in EU servers. So you should also switch to EU servers in order to solve this problem. And to do that please go to Data page and uncheck Store my data only in Europe.

    If the issue persists please let us know.

    Thank you!