My e-mail address is in bounce list

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    Asked on February 02, 2017 at 06:38 AM

    My email keeps getting added to the bounce email list, how do I stop it from happening? 

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    Answered on February 02, 2017 at 07:11 AM


    There are several reasons why your email address is bouncing but usually, the reason is email service provider.

    An email address usually gets added to the bounce list if the recipient's inbox is full, the mail server was unavailable at the time that the email was being sent, or if the email server is rejecting the email due to suspected spam.

    If your e-mail address is in bounce list, you should remove it from it in order to receive notifications. You can follow this user guide to remove your e-mail address from the bounce list. 

    To prevent further bouncing related issues, please see our guide here: How to Prevent Email Bouncing Related Issues

    Especially, it's recommended to setup SMTP o prevent the bounce issues: How to Setup SMTP for a Form 

    Also, please add these IP addresses to your whitelist:

    ip4: ip4: ip4: ip4: ip4:

    If you need further assistance, please let us know.

    Kindest Regards.