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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my forms no longer working?

    Asked by rpfohl on February 02, 2017 at 08:43 AM

    I still haven't heard from anyone on this form specifically: https://form.jotform.com/70318070289153

    However, none of my forms are working and receiving the same error. What is happening?

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    JotForm Support

    Answered by candy on February 02, 2017 at 09:10 AM



    I have checked your account and I have seen that your account has been auto-suspended due to phishing as you have requested credit card information from users without using any payment gateways as the following screenshot of your form named "Payment Information [Navigos]":



    This situation violated our Term Of Use and your account has been suspended. This is the reason you can not reach any of your forms and they seem to be not working.


    I had to delete those forbidden fields from your form and re-activated your account again.


    Please check our Terms of Use (as you can find it at the following link) in order to avoid this kind of suspicious activities in your account not to be suspended again: https://www.jotform.com/help/8-Terms-of-Use 


    Thank you for your understanding.