Why are my forms no longer working?

  • Profile Image
    rpfohl
    Asked on February 02, 2017 at 08:43 AM

    I still haven't heard from anyone on this form specifically: https://form.jotform.com/70318070289153

    However, none of my forms are working and receiving the same error. What is happening?

  • Profile Image
    candy
    Answered on February 02, 2017 at 09:10 AM

    Hello,

     

    I have checked your account and I have seen that your account has been auto-suspended due to phishing as you have requested credit card information from users without using any payment gateways as the following screenshot of your form named "Payment Information [Navigos]":

     

     

    This situation violated our Term Of Use and your account has been suspended. This is the reason you can not reach any of your forms and they seem to be not working.

     

    I had to delete those forbidden fields from your form and re-activated your account again.

     

    Please check our Terms of Use (as you can find it at the following link) in order to avoid this kind of suspicious activities in your account not to be suspended again: https://www.jotform.com/help/8-Terms-of-Use 

     

    Thank you for your understanding.