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    Using an order form template - totals not adding up

    Asked by lellrick on February 02, 2017 at 09:14 AM

    I started with an order form template (Arsenal Women's Comp Order 2013) and made it my own.  For some reason, the totals are not adding up on my form.  I opened a new template and the total is not working on that form either (but was working at one time).

    When I first set up my form yesterday, the totals were working just fine.

    Can you please take a look and let me know what I am missing?

    If I choose 7 shirts - I need the total to be the amount times 7, etc.

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    JotForm Support

    Answered by seth on February 02, 2017 at 09:54 AM


    I checked your form. You have defined size options instead of quantity option. Hence, the amount is not multiplied by the unit price. You should add quantity option. Open payment wizards, click on edit product:

    Then, select quantity option from the bottom of the left panel:

    Adjust necessary settings according to your needs. After that you can see that the amount is reflectd to the total price:


    I hope this answer helps. Please don't hesitate to contact us for your further queries.


    All the best!