What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My email recipients are not receiving the form emails when someone registers?

    Asked by Ibriz_akhtar on February 02, 2017 at 09:18 AM
  • Profile Image
    JotForm Support

    Answered by seth on February 02, 2017 at 10:04 AM

    Hello,

    I checked your email logs and found out that two email addresses were in the bounce list. I removed them from the list. They will receive emails now:

    I also cheked this form and the recepients on the form (63064399419364 ). The emails are sent successfully to them.   

     

    Please also contact to your email provider and give JotForm's IP addresses. If they can whitelist our IP addresses, it will avoid future bouncing issues:

    ip4:64.247.128.0/18 ip4:129.121.0.0/16 ip4:152.160.0.0/16 ip4:65.75.128.0/18 ip4:209.126.119.0/20

    I hope this answer helps. Please don't hesitate to contact us for your further queries.

    All the best!

     

  • Profile Image

    Answered by Ibriz_akhtar on February 15, 2017 at 06:30 AM

    Hi,

     

    im still having the same problem on all my forms we are not receiving the emails to our inbox confirming they have registered and showing us the info. I have all the right emails in recipetents.

     

    Please could you look into this.

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    JotForm Support

    Answered by ashwin_d on February 15, 2017 at 08:43 AM

    Hello,

    I did check your last edited form and you seems to have configured your email alerts correctly. None of your email addresses are in our bounce list anymore. You should receive submission emails without any problem. 

    Please note that you can yourself check if any of your email address ended up in bounce list and remove it as well. The following guide should help you:  https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    If you are still not receiving submission emails, I would suggest you to use your own email address with SMTP settings to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting to send submission emails:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Thank you!