What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    File Uploads: What is the max file size allowed per upload?

    Asked by neilmatthews on February 02, 2017 at 09:42 AM

    Can uploaded files be sent to our ftp server?

    We are using Rumpus ftp server.

    On the free version I'm limited on upload file size.

    I can't see any info about file size limit on the pricing options.

    Can you tell me the file upload limit size for each price band.

    Thanks,

    Neil

  • Profile Image
    JotForm Support

    Answered by Ian on February 02, 2017 at 10:47 AM

    If you want to forward the submitted files directly into your own server, through FTP , you can follow the instructions provided at :

    https://www.jotform.com/help/177-How-to-Send-Submission-Data-File-Upload-via-FTP

     

    The Storage space for each plan is specified in the marked row in the screenshot provided below 

    Let us know if you have more questions.

  • Profile Image

    Answered by neilmatthews on February 02, 2017 at 04:45 PM
    Hi Ian
    Thanks for the response.
    My question about file size was not about space. It was about uploading a file, on the free version I am limited to about one megabyte files.
    I want to be able to upload files closer to 100 megabytes.
    Cheers
    Neil
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 02, 2017 at 06:08 PM

    By default, the file upload field will allow files up to 1 MB, this can be changed in fact; however, do note that if you are using a free account you will be limited to accept 100 MB in uploads only. 

    Please, check this guide to get more info about how to increase the file size allowed in your form: https://www.jotform.com/help/33-Changing-the-File-Upload-Size-Limit

    If you accept files with a 100 MB size then you will reach the uploads limit with one submission, to get this space free again you will need to delete the submission, it will also delete the attached file.

    If you want, you could send the submissions to a third party integration and auto-delete the submissions, this way you do not lose any submission data.

    This app will help you to auto-delete submissions: https://apps.jotform.com/app/auto_delete_submissions

    Hope this helps.