my forms are not online anymore

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    mercuriali
    Asked on February 02, 2017 at 09:46 AM

    Hi, I can see my forms if I log into my account but if people try to access them they are getting a blank page

    can you help

    Greetings

    Emilio

  • Profile Image
    eee
    Answered on February 02, 2017 at 10:45 AM

    Hey,

    I'm able to see your form, do you see any error message?

    Thanks!

     

  • Profile Image
    mercuriali
    Answered on February 02, 2017 at 03:00 PM

    Hi there,

    the browser said that cannot establish a secure connection, I turned my VPN on and I can access the forms. Strange because I can edit them but I cannot see the without VPN. Is this because I am in Turkey?

     

    Thank you

  • Profile Image
    Jim_R
    Answered on February 02, 2017 at 03:38 PM

    Hi Emilio, we recently had issues with users based in Turkey.

    The form.jotformeu.com domain was blocked in Turkey but the issue has been fixed. If your internet service provider is Turk Telekom, you can view your form now but you may need to wait at most 24 hours for other internet service providers (such as Super Online etc.)

    If the jotformeu domain still doesn't work for you, either give it some time or use this link https://form.jotform.com/63354584718364 to view your form instead.

  • Profile Image
    mercuriali
    Answered on February 03, 2017 at 01:41 AM

    Hi there,

    still not working today. I am withturksat kablo, will they also allow jot form in the future?

    Also according to which internet provider people use they wouldn't be able to see the form.

    could you make me an alternative link for this

    https://form.jotformeu.com/63355374124353

     

    Thank you

    Emilio

  • Profile Image
    olivia
    Answered on February 03, 2017 at 02:50 AM

    Hi Emilio,

    As my colleague mentioned that form.jotformeu.com domain was blocked by some ISPs in Turkey. We fixed the issue about TTnet but others should be fixed today.

    You can use  form.jotform.com instead of form.jotformeu.com. Please edit URL of your forms. Remove eu. Your form URLs should be in the link below:

    https://form.jotform.com/63355374124353

    If you need any other details, please feel free to let us know.

    Thank you.