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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Advanced Designer: after switching to v4, the design of the form is lost if any edit is done in the designer.

    Asked by klausdyba on February 02, 2017 at 09:46 AM

    Looked good! but... I opened the advanced form designer, it showed the old undesigned form... instead of my new one with changes... unfortunatly i saved it and 3 hours of work were gone... :-( in version 3 it showed the real one.



    This is a re-post of a comment on Introducing JotForm 4.0 – Build Forms Anywhere, Anytime

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    JotForm Support

    Answered by Mike on February 02, 2017 at 10:51 AM

    Could you please provide us with a form link in question? This is usually possible to restore a form using revision history tool if it was correctly saved.

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    Answered by klausdyba on February 02, 2017 at 12:34 PM

    Yes of course! Would be awesome!

    https://form.jotformeu.com/70252202681345

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    JotForm Support

    Answered by david on February 02, 2017 at 01:39 PM

    I checked your form and there are quite a few restore points in the revision history.  Check the history to see if any of them are the state you are looking for and restore to that version:

    https://www.jotform.com/help/294-How-to-View-Form-Revision-History

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    Answered by klausdyba on February 05, 2017 at 05:09 AM

    Thank you! But still it opens the unformated form whenever I want to use the advanced formbuilder. Any idea why this is? I use os x chrome.

     

     

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    JotForm Support

    Answered by Nik_C on February 05, 2017 at 12:00 PM

    I tested your form, I'm using OS X with Chrome Browser as well. But I'm not able to replicate this issue. I checked your Form Revision but I couldn't find any version that is different in layout, maybe I overlooked. Anyhow, I opened few forms in Advanced designer but the design was the same.

    Could you please share with us some screenshots of the problem please:

    Here is how to attach the image:

    1. Go to this link:

    https://www.jotform.com/answers/1054681

    2. Click this icon:

    We'll wait for your response.

    Thank you!

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    Answered by klausdyba on February 05, 2017 at 12:48 PM

    The first 2 are my real one, when I click advanced its old (wrong styling / orange / round corners), when I save I got the orange old one instead of my new one.

    happens in safari as well.

     

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    JotForm Support

    Answered by Nik_C on February 05, 2017 at 02:34 PM

    I checked your form and I saw that it is showing orange in Advanced designer, but it wasn't showing orange on Preview for me. What I noticed, though, is that it is a theme that was applied:

    Please try to remove the theme and see how it works for you.

    We'll wait for your response.

    Thank you!

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    Answered by klausdyba on February 05, 2017 at 02:50 PM

    Yes the orange is gone, but all my formating also. I think i rebuild it from scratch. so at least I see what I did. Its not that much.

     

    Klaus

     

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    JotForm Support

    Answered by BDAVID on February 05, 2017 at 04:48 PM

    We apologize for the inconvenience, I have forwarded this to our back-end team to see if they can recover the desired design you had before switching to V4. You will be notified via this thread about any updates.

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    Answered by klausdyba on February 05, 2017 at 04:50 PM

    No its okay, i was able to reload the old design (just the problem with the stuck theme). I did a new version. it wasnt that much work and now since i dont have the theme, i can work on my design in the advanced designer.

     

    Thank you for your help and the great support!

     

     

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    JotForm Support

    Answered by BDAVID on February 05, 2017 at 04:53 PM

    Alright, thanks for updating us! Open a new thread if you need anything else.

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    Answered by klausdyba on February 06, 2017 at 01:26 PM

    Hello! I got this problem again. advanced designer shows not styled form. Also not in jotform 3. I dont use a template, but still got this problem. It just started at some point...

     

     

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    JotForm Support

    Answered by John_Benson on February 06, 2017 at 02:54 PM

    I checked your form (https://form.jotformeu.com/70252202681345) and I see white background color and not the orange background color. We can provide you a custom CSS code for the background color in order to fix it if you like. 

    You can always restore back to the old version of your form. Here's the guide: https://www.jotform.com/help/294-How-to-view-form-revision-history

    Hope that helps. Thank you.

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    Answered by klausdyba on February 06, 2017 at 03:03 PM

    The problem with the orange background was solved (i deleted the theme).

     

    Then I did a styling from scratch. Suddenly it didnt showed me my styling.

     

    I attached 2 files. one is my styled/designed version, the other one in the advanced designer (basic style). As long as I dont save I dont loose my designed one, but i cant add any styling anymore in the advanced designer.

     

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    JotForm Support

    Answered by BDAVID on February 06, 2017 at 04:20 PM

    I have forwarded this to our back-end team. You will be notified via this thread when this gets fixed.

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    Answered by stephenp on April 18, 2017 at 03:19 PM

    Having a similar issue where it's not allowing to save a new hex color as my highlights - they show in the advanced editor but it won't complete a save and hence won't show up on my live form
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    JotForm Support

    Answered by david on April 18, 2017 at 05:11 PM

    @stephenp Since your question is unrelated to the original, I have moved it to a thread of its own.  I will address your question in the following thread shortly:

    https://www.jotform.com/answers/1122451