Advanced Designer: after switching to v4, the design of the form is lost if any edit is done in the designer.

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    klausdyba
    Asked on February 02, 2017 at 09:46 AM

    Looked good! but... I opened the advanced form designer, it showed the old undesigned form... instead of my new one with changes... unfortunatly i saved it and 3 hours of work were gone... :-( in version 3 it showed the real one.



    This is a re-post of a comment on Introducing JotForm 4.0 – Build Forms Anywhere, Anytime

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    Mike
    Answered on February 02, 2017 at 10:51 AM

    Could you please provide us with a form link in question? This is usually possible to restore a form using revision history tool if it was correctly saved.

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    klausdyba
    Answered on February 02, 2017 at 12:34 PM

    Yes of course! Would be awesome!

    https://form.jotformeu.com/70252202681345

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    david
    Answered on February 02, 2017 at 01:39 PM

    I checked your form and there are quite a few restore points in the revision history.  Check the history to see if any of them are the state you are looking for and restore to that version:

    https://www.jotform.com/help/294-How-to-View-Form-Revision-History

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    klausdyba
    Answered on February 05, 2017 at 05:09 AM

    Thank you! But still it opens the unformated form whenever I want to use the advanced formbuilder. Any idea why this is? I use os x chrome.

     

     

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    Nik_C
    Answered on February 05, 2017 at 12:00 PM

    I tested your form, I'm using OS X with Chrome Browser as well. But I'm not able to replicate this issue. I checked your Form Revision but I couldn't find any version that is different in layout, maybe I overlooked. Anyhow, I opened few forms in Advanced designer but the design was the same.

    Could you please share with us some screenshots of the problem please:

    Here is how to attach the image:

    1. Go to this link:

    https://www.jotform.com/answers/1054681

    2. Click this icon:

    We'll wait for your response.

    Thank you!

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    klausdyba
    Answered on February 05, 2017 at 12:48 PM

    The first 2 are my real one, when I click advanced its old (wrong styling / orange / round corners), when I save I got the orange old one instead of my new one.

    happens in safari as well.

     

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    Nik_C
    Answered on February 05, 2017 at 02:34 PM

    I checked your form and I saw that it is showing orange in Advanced designer, but it wasn't showing orange on Preview for me. What I noticed, though, is that it is a theme that was applied:

    Please try to remove the theme and see how it works for you.

    We'll wait for your response.

    Thank you!

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    klausdyba
    Answered on February 05, 2017 at 02:50 PM

    Yes the orange is gone, but all my formating also. I think i rebuild it from scratch. so at least I see what I did. Its not that much.

     

    Klaus

     

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    BDAVID
    Answered on February 05, 2017 at 04:48 PM

    We apologize for the inconvenience, I have forwarded this to our back-end team to see if they can recover the desired design you had before switching to V4. You will be notified via this thread about any updates.

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    klausdyba
    Answered on February 05, 2017 at 04:50 PM

    No its okay, i was able to reload the old design (just the problem with the stuck theme). I did a new version. it wasnt that much work and now since i dont have the theme, i can work on my design in the advanced designer.

     

    Thank you for your help and the great support!

     

     

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    BDAVID
    Answered on February 05, 2017 at 04:53 PM

    Alright, thanks for updating us! Open a new thread if you need anything else.

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    klausdyba
    Answered on February 06, 2017 at 01:26 PM

    Hello! I got this problem again. advanced designer shows not styled form. Also not in jotform 3. I dont use a template, but still got this problem. It just started at some point...

     

     

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    John_Benson
    Answered on February 06, 2017 at 02:54 PM

    I checked your form (https://form.jotformeu.com/70252202681345) and I see white background color and not the orange background color. We can provide you a custom CSS code for the background color in order to fix it if you like. 

    You can always restore back to the old version of your form. Here's the guide: https://www.jotform.com/help/294-How-to-view-form-revision-history

    Hope that helps. Thank you.

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    klausdyba
    Answered on February 06, 2017 at 03:03 PM

    The problem with the orange background was solved (i deleted the theme).

     

    Then I did a styling from scratch. Suddenly it didnt showed me my styling.

     

    I attached 2 files. one is my styled/designed version, the other one in the advanced designer (basic style). As long as I dont save I dont loose my designed one, but i cant add any styling anymore in the advanced designer.

     

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    BDAVID
    Answered on February 06, 2017 at 04:20 PM

    I have forwarded this to our back-end team. You will be notified via this thread when this gets fixed.

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    stephenp
    Answered on April 18, 2017 at 03:19 PM

    Having a similar issue where it's not allowing to save a new hex color as my highlights - they show in the advanced editor but it won't complete a save and hence won't show up on my live form
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    david
    Answered on April 18, 2017 at 05:11 PM

    @stephenp Since your question is unrelated to the original, I have moved it to a thread of its own.  I will address your question in the following thread shortly:

    https://www.jotform.com/answers/1122451