What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I opened a JotForm request at another desk and the original has disappeared

    Asked by heather volosin  on February 02, 2017 at 09:52 AM

    I opened a JotForm request at another desk and the original has disappeared from my in box when I open my email at my own PC. I do have a copy in the body of the email with which I replied to the sender, so this isn't a big deal. This is the second time this has happened to me under similar circumstances (except when I am at the front desk).

    Is there a way I can get into JotForm and get a PDF copy I can save, or should I just contact you if this happens again?

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    JotForm Support

    Answered by BJoanna on February 02, 2017 at 11:05 AM

    Unfortunately I did not understood your issue. What have you opened and what has disappeared? Did you opened your form in another tab or have you maybe opened Form Builder in another tab? Or do you have some issues with email Notification? 

    Please provide us more details about your issue. Also if possible a screenshot. Also provide us ID of your form.

    If you want to create a PDF report of your submissions, you can do it on submission page of your form. Inside of this guide you can find how to do it:

    How to Download Form Submissions as Excel/CSV/PDF?

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    Answered by hvolosin on February 02, 2017 at 11:45 AM
    sorry its okay , it needed admin rights for the user. we are all set thanks
    ...
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    JotForm Support

    Answered by BJoanna on February 02, 2017 at 11:52 AM

    If I understood correctly you have resolved your issue.

    Feel free to contact us if you have any other questions.