Return email says "This Sender Failed our fraud detection..."

  • lellrick
    Asked on February 2, 2017 at 10:23 AM

    Why do I get an email with the below message:

    The same message is also on the Thank You email:

    Return email says This Sender Failed our fraud detection Screenshot 20

    Page URL: https://form.jotform.com/WebServ/iaitc-ag-day-shirt-order-form
  • Kiran Support Team Lead
    Replied on February 2, 2017 at 11:31 AM

    It seems that you are using a verified custom email address as the sender email address in your notification. Your email server may be blocking/restricting the emails being received using a different email address sent by JotForm servers. You may consider changing the sender email address by configuring SMTP email address. Please refer to the guide below that can help you with setting up an SMTP email address.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope this information helps! Please get back to us if the issue still persists. We will be happy to assist you further.