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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way to access uploaded files associated with a submission (e.g., via FTP)?

    Asked by dww9k on February 02, 2017 at 11:14 AM

    The email summary has links to the files and I was wondering if there was a way to either easily download all the files users submitted via a form (across multiple submissions) rather than having to click on each link.

     

    I understand I cannot delete the files a user submitted until the submission is deleted.  Is that correct?

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    Answered by dww9k on February 02, 2017 at 11:22 AM

    Ignore - I figured out the file download issue

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    JotForm Support

    Answered by John_Benson on February 02, 2017 at 12:34 PM

    Thank you for updating us. We're glad that you figured out the issue.

    Please check this link if you need a guide: How-to-Download-Form-Submissions-as-Excel-CSV-PDF. Also, keep in mind that the deleted submissions is not recoverable. 

    Contact us again if you need help. Thank you.