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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why submissions are not arriving to my Inbox?

    Asked by t3rra on February 02, 2017 at 11:34 AM

    Before posting, I looked up this question. I don't believe our email address is on the bounce list, to make sure I changed the email address to a new one. I also think we are below our limit for the month. So, I'm not sure why the form isn't sending? Thank you for any suggestions.

    Page URL:
    https://form.jotform.com/40185159813153

  • Profile Image
    JotForm Support

    Answered by Nik_C on February 02, 2017 at 12:49 PM

    I checked emails associated with your form and here are my findings:

    1. david_foley@bellsouth.net:

    Ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 553 5.3.0 alph146 DNSBL:ATTRBL 521< 209.126.123.106

    2. scoutster@aol.com:

    Ended in our Bounce list, the reason is below:

    Reason(s) : smtp; 521 5.2.1 : AOL will not accept delivery of this

    3.momedin@aol.com:

     

    Reason(s) : smtp;521 5.2.1 : AOL will not accept delivery of this message.

    4.christianleonard@msn.com:

    Reason(s) : smtp; 550 SC-001 (COL004-MC3F37) Unfortunately, messages from

    I removed all emails from our Bounce list and you should receive submissions now. Please check this guide on how to prevent such issues.

    Also, please check this guide on how to check and remove emails from the Bounce list.

    We're sorry for this inconvenience.

    If you have any further questions please let us know.

    Thank you!

     

  • Profile Image

    Answered by t3rra on February 02, 2017 at 05:04 PM

    You all are amazing, thank you. Is there a way to be notified if one's email goes on the bounce list, like if we add a backup email to our account that can be notified of the bounce situation of the primary email?

  • Profile Image
    JotForm Support

    Answered by david on February 02, 2017 at 06:45 PM

    If the email address associated with your account ends up of the bounce list, there will be a pop-up notification when you log in stating that it is.  For other addresses, we do not have a way to notify them when the address is placed on the list.  Usually, when an address is placed on the list, it is due to rejecting emails.  Sending further notices would result in further blocked emails.