What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails not coming through

    Asked by therealjalvizo on February 02, 2017 at 02:56 PM

    We stopped receiving emails after they have been submitted. I have checked our email server and they are not coming through, so our mail server is not blocking them. 

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    JotForm Support

    Answered by BDAVID on February 02, 2017 at 03:35 PM

    Your recipients were found in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It looks like your email service provider is rejecting our notifications. Make sure to check your spam folder, and mark as NOT SPAM those JotForm notifications. 

    If the issue continues, we recommend you using your own SMTP settings for the sender: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Let us know if you need more help.