Emails not coming through

  • therealjalvizo
    Asked on February 2, 2017 at 2:56 PM

    We stopped receiving emails after they have been submitted. I have checked our email server and they are not coming through, so our mail server is not blocking them. 

  • David JotForm Support Manager
    Replied on February 2, 2017 at 3:35 PM

    Your recipients were found in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Emails not coming through Image 1 Screenshot 30

    Emails not coming through Image 2 Screenshot 41

    It looks like your email service provider is rejecting our notifications. Make sure to check your spam folder, and mark as NOT SPAM those JotForm notifications. 

    If the issue continues, we recommend you using your own SMTP settings for the sender: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Let us know if you need more help.