What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Error Msg | Oops! Failed to set exception option

    Asked by williedozier on February 02, 2017 at 03:57 PM

    What is the likely cause of this error? What is the solution. It is occurring when data entry team is entering records in a basic entry form. It is occurring on multiple forms. I have included the url for one of them. The behavior is intermittent.

    Page URL:
    https://form.jotform.com/70294254108150

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 02, 2017 at 04:43 PM

    I have tested your form and I can see it works fine on my end, when I submitted I was redirected to the form again. 

    When does this error happen? 

    It may also be a temporary one; however, if it still happening, please let us know when it does appear so we can test on our end too and try to recreate it. 

    I have also cleared your forms cache, hope this helps. 

  • Profile Image

    Answered by williedozier on February 02, 2017 at 05:01 PM

    It occurs intermittently, but was increasing in frequency. We will watch to see if clearing the form cache works. Stay tuned.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 02, 2017 at 05:12 PM

    I took another look to your form and submitted it again (please ignore my testing submissions), on my end I can see forms work fine too. 

    Please, if it appears again, do let us know and provide us a screenshot of it, this guide will help you to upload it: How-to-add-screenshots-images-to-questions-in-support-forum

    Looking forward to your response.