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    Error Msg | Oops! Failed to set exception option

    Asked by williedozier on February 02, 2017 at 03:57 PM

    What is the likely cause of this error? What is the solution. It is occurring when data entry team is entering records in a basic entry form. It is occurring on multiple forms. I have included the url for one of them. The behavior is intermittent.

    Page URL:

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    JotForm Support

    Answered by Kevin_G on February 02, 2017 at 04:43 PM

    I have tested your form and I can see it works fine on my end, when I submitted I was redirected to the form again. 

    When does this error happen? 

    It may also be a temporary one; however, if it still happening, please let us know when it does appear so we can test on our end too and try to recreate it. 

    I have also cleared your forms cache, hope this helps. 

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    Answered by williedozier on February 02, 2017 at 05:01 PM

    It occurs intermittently, but was increasing in frequency. We will watch to see if clearing the form cache works. Stay tuned.

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    JotForm Support

    Answered by Kevin_G on February 02, 2017 at 05:12 PM

    I took another look to your form and submitted it again (please ignore my testing submissions), on my end I can see forms work fine too. 

    Please, if it appears again, do let us know and provide us a screenshot of it, this guide will help you to upload it: How-to-add-screenshots-images-to-questions-in-support-forum

    Looking forward to your response.