- williedozierAsked on February 02, 2017 at 03:57 PM
What is the likely cause of this error? What is the solution. It is occurring when data entry team is entering records in a basic entry form. It is occurring on multiple forms. I have included the url for one of them. The behavior is intermittent.Page URL:
- JotForm SupportKevin_GAnswered on February 02, 2017 at 04:43 PM
I have tested your form and I can see it works fine on my end, when I submitted I was redirected to the form again.
When does this error happen?
It may also be a temporary one; however, if it still happening, please let us know when it does appear so we can test on our end too and try to recreate it.
I have also cleared your forms cache, hope this helps.
- williedozierAnswered on February 02, 2017 at 05:01 PM
It occurs intermittently, but was increasing in frequency. We will watch to see if clearing the form cache works. Stay tuned.
- JotForm SupportKevin_GAnswered on February 02, 2017 at 05:12 PM
I took another look to your form and submitted it again (please ignore my testing submissions), on my end I can see forms work fine too.
Please, if it appears again, do let us know and provide us a screenshot of it, this guide will help you to upload it: How-to-add-screenshots-images-to-questions-in-support-forum
Looking forward to your response.