How can I change my user name?

  • lancehough
    Asked on February 2, 2017 at 4:01 PM

    Right now our username is the name of an employee that worked here many years ago. I'd like to edit it to our business name.

  • Support_Management Jotform Support
    Replied on February 2, 2017 at 4:36 PM

    We can change your username (lancehough) for you. Just get back to us with at least 3 username choices (from most preferred to the least) so we can try the others in case your 1st was already taken by someone else.

  • lancehough
    Replied on February 2, 2017 at 4:46 PM
    Great!
    CrossWinds
    or
    CrossWinds Church
    or
    CrossWinds Church @ Freisman
    ...
  • Support_Management Jotform Support
    Replied on February 2, 2017 at 5:12 PM

    CrossWinds was already taken. Since we don't allow spaces for usernames, I have changed yours from lancehough to CrossWindsChurch.

    Just logout of your account then log back in using the new username and let us know in case you face any troubles.

  • lancehough
    Replied on February 2, 2017 at 5:45 PM
    hmmm... I logged out and then back in and lancehough is still showing
    ...
  • Chriistian Jotform Support
    Replied on February 2, 2017 at 8:34 PM

    I checked our records and I can confirm that your username is now CrossWindsChurch. Can you please clear your browser cache and login using your new username to see if the issue still persists?

    If it does, please let us know.
    Thank you.

  • lancehough
    Replied on February 6, 2017 at 11:45 AM
    Works! Thanks.
    ...