What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I change my user name?

    Asked by lancehough on February 02, 2017 at 04:01 PM

    Right now our username is the name of an employee that worked here many years ago. I'd like to edit it to our business name.

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    JotForm Support

    Answered by Jim_R on February 02, 2017 at 04:36 PM

    We can change your username (lancehough) for you. Just get back to us with at least 3 username choices (from most preferred to the least) so we can try the others in case your 1st was already taken by someone else.

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    Answered by lancehough on February 02, 2017 at 04:46 PM
    Great!
    CrossWinds
    or
    CrossWinds Church
    or
    CrossWinds Church @ Freisman
    ...
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    JotForm Support

    Answered by Jim_R on February 02, 2017 at 05:12 PM

    CrossWinds was already taken. Since we don't allow spaces for usernames, I have changed yours from lancehough to CrossWindsChurch.

    Just logout of your account then log back in using the new username and let us know in case you face any troubles.

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    Answered by lancehough on February 02, 2017 at 05:45 PM
    hmmm... I logged out and then back in and lancehough is still showing
    ...
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    JotForm Support

    Answered by Chriistian on February 02, 2017 at 08:34 PM

    I checked our records and I can confirm that your username is now CrossWindsChurch. Can you please clear your browser cache and login using your new username to see if the issue still persists?

    If it does, please let us know.
    Thank you.

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    Answered by lancehough on February 06, 2017 at 11:45 AM
    Works! Thanks.
    ...