Why I'm not able to access exported data?

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    Asked on February 02, 2017 at 04:06 PM

    when i export data, i open the folders and they're empty. not sure what i'm doing incorrectly. specifically, i'd like to download the uploads to a form. i select "download all uploads."

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    Answered on February 02, 2017 at 05:14 PM

    I downloaded one of your prepared data and I was able to open folders and see the data:

    Was your file fully downloaded?

    Could you please try to download the file again and see if the issue persists.

    We'll wait for your response.

    Thank you!