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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm not able to access exported data?

    Asked by seanianlynch on February 02, 2017 at 04:06 PM

    when i export data, i open the folders and they're empty. not sure what i'm doing incorrectly. specifically, i'd like to download the uploads to a form. i select "download all uploads."

    Page URL:
    https://www.jotform.com/submissions/70023619249151

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    JotForm Support

    Answered by Nik_C on February 02, 2017 at 05:14 PM

    I downloaded one of your prepared data and I was able to open folders and see the data:

    Was your file fully downloaded?

    Could you please try to download the file again and see if the issue persists.

    We'll wait for your response.

    Thank you!