What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Braintree integration - missing address and zip code fields

    Asked by WeddingWire on February 02, 2017 at 04:11 PM

    Hi,

    With the new upgrade to JF 4.0 the address and zip fields disappeared. How would we go about restoring them? We can't process a checkout without them.

    Thanks

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    JotForm Support

    Answered by John_Benson on February 02, 2017 at 05:41 PM

    If I understand you correctly, you're saying that there is Address and Zip code field in the form before you use the Form Builder V4.

    Can you please check if the Required Billing Address is enable? You can do this in the Payment wizard > Additional Gateway Settings.

    Also, please try using the old version and check if it is working there. 

    If the issue still persists, let us know so that we can further assist you. Thank you.