Braintree integration - missing address and zip code fields

  • WeddingWire
    Asked on February 2, 2017 at 4:11 PM

    Hi,

    With the new upgrade to JF 4.0 the address and zip fields disappeared. How would we go about restoring them? We can't process a checkout without them.

    Thanks

    Jotform Thread 1055195 Screenshot
  • John_Benson
    Replied on February 2, 2017 at 5:41 PM

    If I understand you correctly, you're saying that there is Address and Zip code field in the form before you use the Form Builder V4.

    Can you please check if the Required Billing Address is enable? You can do this in the Payment wizard > Additional Gateway Settings.

    Braintree integration missing address and zip code fields Image 1 Screenshot 20

    Also, please try using the old version and check if it is working there. 

    If the issue still persists, let us know so that we can further assist you. Thank you.