What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Trouble viewing downloaded images sent on form

    Asked by mcmendelsohn on February 02, 2017 at 04:16 PM

    I have 4 active forms and each of them has  a place for our customers to download an image. Until recently we have never had  a problem viewing the image. Today we received a form submission with a downloaded image that we are not able to view (when the link is followed we get a 404 error) except from when logged in and viewing the submission in our jot form account.

    FYI the form we received today containing the image I am pertaining to is "Model 4300JM Survey Sheet in Use" and this happened on another submission of the same form on January 30th.

    Please  let me know how this can be fixed.

    Thank you.

    Marci

  • Profile Image
    JotForm Support

    Answered by BDAVID on February 02, 2017 at 05:23 PM

    The links will work only if you are logged into your account, because you have required it in your account settings:

    Let us know if you need more help.

  • Profile Image

    Answered by mcmendelsohn on February 06, 2017 at 03:45 PM
    Thank you.
    ...