What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Emails not sending on submit.

    Asked by jbiggers on February 02, 2017 at 05:48 PM

    I created to forms today with the new version.  I cloned from a form that was working but the two new ones are not sending emails on submit.

    Page URL:

  • Profile Image

    Answered by jbiggers on February 02, 2017 at 06:21 PM

    The old forms are still active and working.  I took out all the conditions thinking that was the issue.  The only thing I changed was 1 of the email recipients but the other two are the same and those are not going either.  I did add a widget to PayPal.  I processed a payment and still no email.  I have changed to send on edit, still no emails.  Help :(

  • Profile Image
    JotForm Support

    Answered by BDAVID on February 02, 2017 at 09:59 PM

    I checked the recipients, and none of them are in bounce list. Have you checked your spam folder? Please try using your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

  • Profile Image

    Answered by zeajorge on February 02, 2017 at 10:04 PM

    Having same issue. Notification emails not being sent from at least 2 of my forms (that I have detected so far). Might it be generalized issue?

  • Profile Image

    Answered by jbiggers on February 02, 2017 at 10:40 PM

    I had to delete the option to use PayPal.... for some reason that was holding it up.  It would take you to PayPal and you could pay the correct amount but no emails would send :(

  • Profile Image
    JotForm Support

    Answered by Chriistian on February 03, 2017 at 01:21 AM

    Hello @zeajorge,

    I see you have posted a thread regarding your issue. To avoid any confusion, please see my colleague's response here: https://www.jotform.com/answers/1055490 


    If possible, can you please try adding the Paypal field again to see if the issue still persists? We may need to investigate further if you are not receiving emails when paypal is added. I would also suggest to make sure that IPN is enabled on your paypal account. How to Enable IPN on your Paypal Account