What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I insert my company name on the responder email as the sender?

    Asked by capconnect on February 02, 2017 at 05:48 PM

    Hi, On the responder emails on my earlier forms I was able to have our company name as the sender.  


    Now I can't seem to include a manual text but have to pick from the drop down menu. The default sender is Jotform. Can I change to Cap Connect?

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    JotForm Support

    Answered by Chriistian on February 02, 2017 at 08:46 PM

    There are two ways to set your own email as the sender email. The first option is to verify the email address. This means your email address will show up as the sender in the email, but the email will be sent by jotform. To set this, please see our guide here: How to Add a Custom Sender Address to an Email Alert. Please note that some email service providers can be very strict when receiving emails from verified addresses.

    The second option is to use your SMTP to send emails from your own email server. Please see this guide on How to Setup SMTP for a Form

    If you need further assistance, please let us know.