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  • Profile Image

    Form Emails LONG delay or not arriving

    Asked by krakerjak on February 02, 2017 at 06:06 PM

    This has just occurred in the last half day. You can see the sudden increase in lag for submission emails arriving in my Gmail inbox....

     

    submission at 13:15 had a 6 min delay

    and the submissions at 14:02 and 15:37 have not yet arrived. Current time is 16:03.

    Any help, or insights as to what is going on? Other unrelated emails are arriving to my gmail account. Not in spam either.

    Page URL:
    http://www.purplelotusmassagetherapy.ca/intake-form/

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    Answered by Ian on February 02, 2017 at 09:18 PM

    Please try clearing your form cache to see if this helps? 

    Try and test it again and please let us know, if you are still having problems with it being delayed.

     

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    Answered by krakerjak on February 02, 2017 at 10:20 PM

    The last submission I had came though fine, but the previous 3 submissions didn't have an email. I also have a webhook set for submissions on this form but have had no misses at all.

    Just cleared the cache. Tried the 'test email' from the forms email settings and that is delivered instantly. Went back to my website and submitted a test form submission and I have not yet received an email for it (12min ago), although it shows up in my submissions on Jotform.com

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    Answered by Ian on February 02, 2017 at 11:38 PM

    To narrow it down further, I am filling the form directly from jotform URL https://www.jotform.com/53625611618253

    and not from your website url http://www.purplelotusmassagetherapy.ca/intake-form/ 

    Let me know if you received the email. You can also perform the same test at your end and let us know your findings.

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    Answered by krakerjak on February 03, 2017 at 12:44 AM

    Thanks for your quick reply, but no email.

    I tried the same, filling out the form on jotform, and was about to report it not arriving but it just did. Took almost 5 minutes before it arrived in my gmail account. Typically it only takes a few seconds for an email to arrive after a submission.  

    I can see yours and my test submissions through Jotform.com as well as my webhook triggering and pulling new submission data into our own separate client database.

     

    So in summary, I have received 9 submissions today through this form in question but only 4 have successfully triggered the email notification. Now, I have another form (http://www.purplelotusmassagetherapy.ca/soap/) in which I have 8 submissions in the last two days and all 8 have triggered an email.

    The email is important to us as our therapists review our clients submissions before treatment but emails are not coming through and I have had to manually email the submissions that aren't coming through.

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    JotForm Support

    Answered by Nik_C on February 03, 2017 at 02:17 AM

    If I understood your problem fully, you received emails normally from the form that is not integrated to Webhooks, but the one with Webhooks had a delay or you didn't even receive them, please confirm this for us.

    Additionally, you can try setting up the SMTP for your email. Here is how to do that: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    We'll wait for your response.

    Thank you!

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    Answered by krakerjak on February 03, 2017 at 11:15 AM

    That appears to be true.

    My other form only uses email notification, the problem involves the form with a webhook attached. I don't know if that is causing it, but I can say the webhook has been triggering every time.

    Form (53625611618253) has had long delays between a submission and a notification  email arriving. I had mentioned 5 of yesterdays 9 submissions had no notification email. 4 of those arrived overnight, about 10 hour delay. I still have not gotten a notification email from the test submission Ian sent.  

    I will try setting up SMTP.

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    JotForm Support

    Answered by Kiran on February 03, 2017 at 12:40 PM

    Ok. Please give it a try with SMTP and let us know if the issue still persists. We will be happy to take a look again. We'll also test it from our end and let you know if there is any useful information in this regard.

    Thank you! 

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    Answered by krakerjak on February 03, 2017 at 01:38 PM

    I have setup SMTP for both forms now and have sent 2-3 test submissions on both forms but no emails are arriving.

    This may be useful:

     

     

    Headers for the test submission sent yesterday that only arrived this morning.

     

    Delivered-To: rmacintosh@gmail.com Received: by 10.37.171.137 with SMTP id v9csp176893ybi; Fri, 3 Feb 2017 07:43:18 -0800 (PST) X-Received: by 10.202.105.70 with SMTP id e67mr7781933oic.26.1486136598445; Fri, 03 Feb 2017 07:43:18 -0800 (PST) Return-Path: <noreply@jotform.com> Received: from us2-postfix-c.jotservers.com (us2-postfix-c.jotservers.com. [209.126.123.105]) by mx.google.com with ESMTPS id s188si10972378oia.80.2017.02.03.07.43.18 for <rmacintosh@gmail.com> (version=TLS1_2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128); Fri, 03 Feb 2017 07:43:18 -0800 (PST) Received-SPF: pass (google.com: domain of noreply@jotform.com designates 209.126.123.105 as permitted sender) client-ip=209.126.123.105; Authentication-Results: mx.google.com; dkim=pass header.i=@jotform.com; spf=pass (google.com: domain of noreply@jotform.com designates 209.126.123.105 as permitted sender) smtp.mailfrom=noreply@jotform.com; dmarc=pass (p=NONE sp=NONE dis=NONE) header.from=jotform.com Received: from aws-sub2 (us2-postfix-b.jotservers.com [209.126.123.104]) by us2-postfix-c.jotservers.com (Postfix) with ESMTP id E360015182E for <rmacintosh@gmail.com>; Thu, 2 Feb 2017 22:08:38 -0500 (EST) DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=jotform.com; s=mail; t=1486091318; bh=5WbCqB5SIeFLL16bnvV+9fdL9Y1xdJxYrn51+kh1+Ik=; h=To:Subject:Date:From:Reply-To:From; b=SvlWVnym1VjbQtn/BZOoJELKpJkJ4515+9cthaifYrXKspPxC5mWtX0Ti2xh7fREC 49il3/gE9p+OJ9OLB0BBc72N8wpnYkFMdo2yDszP+qIvUEcqYiUCsp2xCJgTiS2LuF eAWiB7mlTJ2stczSikeJC9Z0UIk8V+2z3g/1CpvA= Received: by aws-sub2 (Postfix, from userid 1005) id EAF61A0054; Thu, 2 Feb 2017 22:08:38 -0500 (EST) To: rmacintosh@gmail.com Subject: New Intake Form Submission from test test Date: Thu, 2 Feb 2017 22:08:38 -0500 From: test test <noreply@jotform.com> Reply-To: rmacintosh@gmail.com Message-ID: <0eb174ec563626837b2788bad1196a09@secure.*> X-Priority: 3 X-Related-FormID: 53625611618253 X-Related-UserName: guest_70328011574045 X-Related-Last-Form-ID: 53625611618253 X-Related-IP: 174.3.35.132 MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="b1_0eb174ec563626837b2788bad1196a09"

     

    EDIT: that formatting is awful, heres an image

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    JotForm Support

    Answered by EltonCris on February 03, 2017 at 02:50 PM

    We are aware of this problem and has already been submitted to our developers for investigation. This might be due to a temporary issue on the server. So far as of this moment, I received the emails almost instantly as usual. If you are still experiencing this problem until this time, please let us know so we can further assist you.

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    Answered by wginicolo on February 03, 2017 at 02:54 PM

    I Have same problem here

    I´ve checked and my e-mail address is not on the bounce list but I still haven´t been receiving the information from the forms that were filled-out on my page.

    My ticket is here: https://www.jotform.com/answers/1056269-Have-not-been-receiving-filled-out-forms#0


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    JotForm Support

    Answered by Kiran on February 03, 2017 at 03:57 PM

    @wginicolo,

    Your question shall be addressed on the other thread https://www.jotform.com/answers/1056269- shortly by one of us. If you have any questions with this issue, we request you to follow-up on the other thread.

    Thank you! 

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    Answered by twinklestorenaples on February 03, 2017 at 04:09 PM

    I am also experiencing this problem and have lost customers due to this issue!

     

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    Answered by krakerjak on February 03, 2017 at 05:44 PM

    FYI, still no emails arriving with both of my forms. I've been manually forwarding submissions to our therapists by going to 'view submissions' on jotform website and choosing 'forward' to send the submission via email....which surprisingly will deliver right away.

     

    EltonCris,

    Your test submission did arrive, but that is the only one that has today. The 3 since then havent.

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    JotForm Support

    Answered by liyam on February 03, 2017 at 10:57 PM

    Hello twinklestorenaples,

    I see that you have a similar post raised via this thread: https://www.jotform.com/answers/1056370. My colleague has made a response to it. It would be great if you can check it out and make a response through that thread.

    Thanks.

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    JotForm Support

    Answered by liyam on February 03, 2017 at 10:59 PM

    krakerjak,

    I'm suspecting this to be a routing issue where although the email has been sent, it's taking a while before it gets processed by the receiving mail server. For the meantime while this investigation is on going, it would be great if you can keep us posted.

    Thanks.

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    Answered by krakerjak on February 04, 2017 at 11:07 PM

    Still experiencing extreme delays in receiving submission notification emails.

    11 submission emails have yet to arrive since being submitted as early as yesterday morning. Emails that eventually did arrive from friday show a steadily increasing delivery time. This is occurring on all forms and has not improved since setting up SMTP. 

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    Answered by krakerjak on February 05, 2017 at 12:49 AM

    I tried a few more submissions and just now I got a SMTP error notification email from Jotform. The email indicated it switched back to noreply@jotform.com for that form. Submission emails are coming through again now.

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    JotForm Support

    Answered by EltonCris on February 05, 2017 at 01:58 AM

    @krakerjak

    Great, glad to hear that you are now receiving notifications normally as usual.

    Note that when JotForm is unable to connect or reach your SMTP host, it would automatically switch to the default sender email so you will continue to receive notifications.

    If you come across this issue again, feel free to let us know.