Confirmation email field does not work

  • MBWHS
    Asked on February 2, 2017 at 8:43 PM

    Hi

    I have the same Q. However the above action doesn't stop them submitting the form.  Can you please advise?

    thanks

    Katie

  • Ian
    Replied on February 2, 2017 at 8:48 PM

    As mentioned in the previous thread you need to just enable the "Confirmation" feature of your email field. The following guide should help you:  http://www.jotform.com/help/147-Adding-an-Email-Confirmation-Field

    If you are facing any issue regarding the same, Please provide the form URL, for which you are facing the issue, so we can test further.

     

  • MBWHS
    Replied on February 3, 2017 at 6:52 AM

    Hi 

    I already have done the above.  It identifies the mismatching email but still allows you to proceed.

     

    https://form.jotform.co/MBWHS/pregnancy-history-registration-page

     

  • candy
    Replied on February 3, 2017 at 7:58 AM

    Dear Katie,

    I've tested the email confirmation field in your form. I did not see any issue. It works as expected as you can see the screenshots below:

    Confirmation email field does not work Image 1 Screenshot 30

    Confirmation email field does not work Image 2 Screenshot 41

    Please after entering the confirmation email click somewhere else on the form with your mouse. If the emails are the same, you will not see an error message. If the emails are not the same, you will see an error message indicated "Email does not match".

    Please test again. If the issue still persists on your end, let us know and please provide us some screenshots related to the problem.

    Thanks in advance.