What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to prevent multiple submissions?

    Asked by JenGetsShitDone on February 02, 2017 at 09:21 PM

    A form was submitted to me about a week ago. Today the exact same form came through, but the client that sent it the first time didn't submit it. It's like it filled in (all the exact same info) and submitted itself. Is this something I should be concerned about?

    Page URL:
    www.jengetsshitdone.com/retouch-request

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    JotForm Support

    Answered by olivia on February 03, 2017 at 12:45 AM

    Hi,

    It seems browser cache issue. When submitters don't clear their browser caches, it may cause this kind of submission issue. 

    If you don't want to receive multiple submissions, you can activate Unique Submission feature.

    Please have a look at the following guide: How-to-Set-Unique-Submissions-on-a-Form 

    If you need any other details, please feel free to let us know.

    Thank you.