What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account suspended?

    Asked by Brian Lavender  on February 03, 2017 at 12:34 AM

    I"m trying to use your system and you suspend my account.. WHY??


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    JotForm Developer

    Answered by Helen on February 03, 2017 at 02:11 AM

    Hello Brain,

    Thank you for contacting us.

    I have found account has a username "ontopbiz" under the e-mail that "rian@ontopbiz.com ". I've checked your forms. Your forms contained "Password" fields.  You can not directly get personal sensitive information such as password, credit card details. Because it violates our Terms of Use.  If you insist on collecting any of this information, your account will be suspended again.  

    I have deleted these fields and re-activated your account. Your forms are enabled now.

    If you have more questions, feel free contact us.