Some fields do not show in email after submission

  • quickscribe
    Asked on February 3, 2017 at 1:01 AM

    Hello. Some form fields do not display in the email notification after a client as filled and submitted form. 

    Eg. Accent field doesn't show, add time-stamp doesn't show. Description field shows with no text. However, all fields have been applied or filled by client.

  • amy
    Replied on February 3, 2017 at 2:42 AM

    Hi,

    When I check your form, I find that your "Accent" and "Timestamp" fields aren't required. So, your users can send a submission without filling these fields. Because of this reason, the empty fields aren't sent in your notifications.

    I would like to recommend you to make these fields required in order not to receive incomplete notifications.

    Another point I'd like to point out that when I check your notification layout, there aren't any "accent" and "timestamp" fields. 

    Some fields do not show in email after submission Image 1 Screenshot 30

    You should add these fields to your notification's layout. 

    Some fields do not show in email after submission Image 2 Screenshot 41

    If you need further assistance, please feel free to ask.

    Thank you.

    Kindest Regards.

  • amy
    Replied on February 3, 2017 at 2:47 AM

    Sorry, I edited my first post, please check the thread via forum.

    Thank you.