What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Some fields do not show in email after submission

    Asked by quickscribe on February 03, 2017 at 01:01 AM

    Hello. Some form fields do not display in the email notification after a client as filled and submitted form. 

    Eg. Accent field doesn't show, add time-stamp doesn't show. Description field shows with no text. However, all fields have been applied or filled by client.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by amy on February 03, 2017 at 02:42 AM


    When I check your form, I find that your "Accent" and "Timestamp" fields aren't required. So, your users can send a submission without filling these fields. Because of this reason, the empty fields aren't sent in your notifications.

    I would like to recommend you to make these fields required in order not to receive incomplete notifications.

    Another point I'd like to point out that when I check your notification layout, there aren't any "accent" and "timestamp" fields. 

    You should add these fields to your notification's layout. 

    If you need further assistance, please feel free to ask.

    Thank you.

    Kindest Regards.

  • Profile Image
    JotForm Support

    Answered by amy on February 03, 2017 at 02:47 AM

    Sorry, I edited my first post, please check the thread via forum.

    Thank you.