What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Bad Gateway error on submission

    Asked by gzarin on February 03, 2017 at 01:03 AM

    Hello. I keep getting an occasional "Bad Gateway" error when customers submit our form. It appears to go through - does not send the acknowledgement email to the client but I get a submission email. It does not happen every time.

    Page URL:

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    JotForm Support

    Answered by liyam on February 03, 2017 at 02:35 AM

    Hello gzarin,

    This could be a minor traffic glitch at the period when submissions were being made. For the meantime, please observe if the Bad Gateway error continues to show up and let us know right away.


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    Answered by iotto on February 28, 2017 at 03:15 PM

    I'm also seeing the same thing intermittently.


    Has this been resolved?  I have never had this happen in the 5 years of using JotForm.

    Thank you,


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    JotForm Support Manager

    Answered by Jeanette on February 28, 2017 at 04:00 PM


    This is an error with one of our servers where we store files (AWS). Our engineers are working to get this solved asap. Please accept our apologies for the inconveniences caused to you.