Bad Gateway error on submission

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    gzarin
    Asked on February 03, 2017 at 01:03 AM

    Hello. I keep getting an occasional "Bad Gateway" error when customers submit our form. It appears to go through - does not send the acknowledgement email to the client but I get a submission email. It does not happen every time.

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    liyam
    Answered on February 03, 2017 at 02:35 AM

    Hello gzarin,

    This could be a minor traffic glitch at the period when submissions were being made. For the meantime, please observe if the Bad Gateway error continues to show up and let us know right away.

    Thanks.

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    iotto
    Answered on February 28, 2017 at 03:15 PM

    I'm also seeing the same thing intermittently.

     

    Has this been resolved?  I have never had this happen in the 5 years of using JotForm.

    Thank you,

    Ian

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    Jeanette
    Answered on February 28, 2017 at 04:00 PM

    @Ian

    This is an error with one of our servers where we store files (AWS). Our engineers are working to get this solved asap. Please accept our apologies for the inconveniences caused to you.