What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    can't submit

    Asked by happyhoundscoolercats on February 03, 2017 at 04:14 AM

    Couple of clients are having problems submitting forms. If I provide you with the time they attempted, can you check the "user agent string"?

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    JotForm Support

    Answered by Chriistian on February 03, 2017 at 04:41 AM

    I'm not sure of what you mean by "User Agent String", but can you please give us more details about it? If the user cannot submit your form, can you please provide us the sites  URL where the form is embedded, so that we can further check? or if possible can you give us the error that the user experienced while they are submitting your form?

    We'll wait for your response.
    Regards