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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Estou tentando mudar meu plano de gratuito para bronze, coloco meu cartão e está dando cartão recusado. Gostaria de saber o porque?

    Asked by sorocabeleza on February 03, 2017 at 07:30 AM
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    Answered by Boris on February 03, 2017 at 08:20 AM

    I'm not sure why your payment wouldn't go through, but this can happen if there are insufficient funds on your card, or if your card is not capable of international or online transactions.

    If you are sure you have enough funds on your card, I would recommend that you please try upgrading your account once again:

    https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    Should that fail as well, I would recommend that you please try using another card. Let us know if there is anything else we can do to help. Thank you!