Form calculation widget is not calculating a value when FEMALE is chosen

  • AthleteTrax2
    Asked on February 3, 2017 at 7:55 AM

    Hi,

    I have two gender options that coaches can choose from, if they choose MALE, the next question will ask " How many teams are you registering?"  then it calculates the amount of teams with the corresponding rates under total team fees.

    The problem is when I choose FEMALE then I assigned a different version of "How many teams are you registering??" to pop up, but when a amount of teams is chosen the total team fees do not calculate as the Male did.

     

    Please help

     

    thank you

    Page URL: http://www.premier1events.com/reg---northeast-championships
  • candy
    Replied on February 3, 2017 at 8:53 AM

    Hello,

    I've tested your form on your side and checked your conditions.

    First of all, my recommendation is please hide both of the "HOW MANY TEAMS ARE YOU REGISTERING" questions and if a user selects one of the genders, show the related one. Because the both of them appear on the form at the beginning as you can see in the following screenshot which is not very nice:

    Form calculation widget is not calculating a value when FEMALE is chosen Image 1 Screenshot 30

    If the user selects "HOW MANY TEAMS ARE YOU REGISTERING" options first and after selects genders, this situation could cause calculation mistakes.

    Related to your main problem, as I have seen you have only added the first "HOW MANY TEAMS ARE YOU REGISTERING?" field to the Form Calculation Widget as you can see the screenshot below:

    Form calculation widget is not calculating a value when FEMALE is chosen Image 2 Screenshot 41

    So, it is normal that the Total Team Fees named Form Calculation widget will only calculate the value for MANs. There is no other Form Calculation widget in order to calculate a value for FEMALEs.

    You need to add another form calculation widget for FEMALEs and add the "HOW MANY TEAMS ARE YOU REGISTERING??" field to that widget. Please set both of the form calculated widgets as hidden at the beginning. After that, set a condition if a user selects MAN option from the genders, you need to show the first Form Calculation widget that calculates a price for Mans. And set another condition if a user selects the FEMALE option from the genders, you need to show the second Form Calculation widget that calculates a price for Females. 

    This is going to solve your problem.

    Please try and if you need further assistance, let us know.

    Thanks in advance.