What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails are not delivered, the site slow work

    Asked by ChooseYour on February 03, 2017 at 08:19 AM


    Sorry I do not know much English and I write with a translator. Why is it so bad service works? Emails are not delivered, the site slow work!

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    JotForm Developer

    Answered by Helen on February 03, 2017 at 09:28 AM


    Thank you for contacting us.

    I have checked your e-mail logs and I could not find any failed e-mail. As you can see below screenshot:

    Also, I have checked your recipient e-mails but they are not in our Bounce List. I can suggest you check your "Spam" folder. Then, click "Not Spam" button for to move your e-mail to your Inbox.

    We have not received any similar reports regarding a service interruption or an unusual activity with our servers. You can check the status of JotForm in this link for any downtime or problems: http://jotformstatus.com/.

    Could you try clearing your browser's cache and form's cache and see if the forms are still loading slowly.

    Also, if you embedded you form to the website, it may have an issue with your site.

    If you have any questions or issue, feel free contact us.