unable to submit a form yesterday

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    happyhoundscoolercats
    Asked on February 03, 2017 at 08:23 AM

    2 clients have been unable to submit a form which has worked previously.  One of the clients tried to submit yesterday between 11.30 and 12.30 GMT and I wondered if you could check out the "user agent string" 

    https://form.jotformeu.com/61303757796364 

     

     

     

     

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    liyam
    Answered on February 03, 2017 at 09:44 AM

    Hello happyhoundscoolercats,

    I cloned your form and made tests on it. Unfortunately, I'm unable to replicate the problem. Can you give us more information on the kind of error that you or your users may have encountered if any? 

    I also noticed my colleague making a test on your form and was able to successfully make a submission. I'm suspecting that the error may have been short glitch. In any case, please do let us know as well if the problem persists.

    Thanks.