What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    unable to submit a form yesterday

    Asked by happyhoundscoolercats on February 03, 2017 at 08:23 AM

    2 clients have been unable to submit a form which has worked previously.  One of the clients tried to submit yesterday between 11.30 and 12.30 GMT and I wondered if you could check out the "user agent string" 

    https://form.jotformeu.com/61303757796364 

     

     

     

     

    Page URL:
    https://form.jotformeu.com/61303757796364

  • Profile Image
    JotForm Support

    Answered by liyam on February 03, 2017 at 09:44 AM

    Hello happyhoundscoolercats,

    I cloned your form and made tests on it. Unfortunately, I'm unable to replicate the problem. Can you give us more information on the kind of error that you or your users may have encountered if any? 

    I also noticed my colleague making a test on your form and was able to successfully make a submission. I'm suspecting that the error may have been short glitch. In any case, please do let us know as well if the problem persists.

    Thanks.