Keep getting an error message

  • chasinggypsies
    Asked on February 3, 2017 at 9:19 AM

    my customers keep getting an error message after they enter the form.

    Page URL: https://form.jotform.com/62926708005153
  • Jan
    Replied on February 3, 2017 at 10:48 AM

    Unfortunately, I wasn't able to replicate your issue. I was able to open the form without any error message, here's a screenshot:

    Keep getting an error message Image 1 Screenshot 20

    Your account is in good status and this form is currently active. Do you know what is the error message your customers are getting when they try opening your form?

    Is this form embedded on a webpage? If it is, please try to re-embed it using the iFrame method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code. Also, please provide the URL of the webpage.

    I will clear your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.

  • chasinggypsies
    Replied on February 3, 2017 at 5:45 PM
    As I mentioned in the previous email... It's after the form has been submitted
    Sent from my iPhone
    ...
  • liyam
    Replied on February 3, 2017 at 11:10 PM

    Hello,

    I noticed that your Square integration is set to Test mode. Can you try changing it to Live?

    Keep getting an error message Image 1 Screenshot 20

    Thanks.

  • chasinggypsies
    Replied on February 4, 2017 at 3:45 PM
    How do I do that?
    Sent from my iPhone
    ...
  • chasinggypsies
    Replied on February 4, 2017 at 3:45 PM
    Ok I switched it to live
    Sent from my iPhone
    ...
  • Mike_G JotForm Support
    Replied on February 5, 2017 at 12:01 AM

    I can only assume that your form now works properly after switching the Square integration to Live mode. Otherwise, please let us know.

    Thank you.

  • chasinggypsies
    Replied on December 30, 2017 at 4:43 PM
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    ...