What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Keep getting an error message

    Asked by chasinggypsies on February 03, 2017 at 09:19 AM

    my customers keep getting an error message after they enter the form.

    Page URL:
    https://form.jotform.com/62926708005153

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    JotForm Support

    Answered by Jan on February 03, 2017 at 10:48 AM

    Unfortunately, I wasn't able to replicate your issue. I was able to open the form without any error message, here's a screenshot:

    Your account is in good status and this form is currently active. Do you know what is the error message your customers are getting when they try opening your form?

    Is this form embedded on a webpage? If it is, please try to re-embed it using the iFrame method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code. Also, please provide the URL of the webpage.

    I will clear your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.

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    Answered by chasinggypsies on February 03, 2017 at 05:45 PM
    As I mentioned in the previous email... It's after the form has been submitted
    Sent from my iPhone
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    JotForm Support

    Answered by liyam on February 03, 2017 at 11:10 PM

    Hello,

    I noticed that your Square integration is set to Test mode. Can you try changing it to Live?

    Thanks.

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    Answered by chasinggypsies on February 04, 2017 at 03:45 PM
    How do I do that?
    Sent from my iPhone
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    Answered by chasinggypsies on February 04, 2017 at 03:45 PM
    Ok I switched it to live
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by Mike_G on February 05, 2017 at 12:01 AM

    I can only assume that your form now works properly after switching the Square integration to Live mode. Otherwise, please let us know.

    Thank you.