how to set up 2nd auto notification when my jotform is submitted

  • Profile Image
    georgiestuart
    Asked on February 03, 2017 at 09:50 AM

    I have a jotform called secure lab order form.

     

    when the form is submitted I get an auto email notification sent to my main email account penopticians@gmail.com

     

    I want to send the same notification to a secondary email account penoptoms@gmail.com but the email notification is only going to my main email address.

     

    I've tried adding the secondary email address in the recipients field of the email notifications section....but this is not working.

     

    I then created a 2nd email notification which was just for my secondary email address but still the notifications are not coming through.

     

    Any help you can give me would be great.

     

    Tanjit Dosanjh

     

  • Profile Image
    BDAVID
    Answered on February 03, 2017 at 11:12 AM

    The recipient was in our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

     

     

    Try adding the second recipient, or creating a second notifications for the second recipient again. Let us know if you need more help.