What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    how to set up 2nd auto notification when my jotform is submitted

    Asked by georgiestuart on February 03, 2017 at 09:50 AM

    I have a jotform called secure lab order form.

     

    when the form is submitted I get an auto email notification sent to my main email account penopticians@gmail.com

     

    I want to send the same notification to a secondary email account penoptoms@gmail.com but the email notification is only going to my main email address.

     

    I've tried adding the secondary email address in the recipients field of the email notifications section....but this is not working.

     

    I then created a 2nd email notification which was just for my secondary email address but still the notifications are not coming through.

     

    Any help you can give me would be great.

     

    Tanjit Dosanjh

     

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    JotForm Support

    Answered by BDAVID on February 03, 2017 at 11:12 AM

    The recipient was in our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

     

     

    Try adding the second recipient, or creating a second notifications for the second recipient again. Let us know if you need more help.