Data download file has no data/can't unzip

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    Asked on February 03, 2017 at 10:01 AM

    I am trying to download the uploads to a form. When I try to export the data the folder appears empty, and I am unable to extract the files from the zip file.

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    Answered on February 03, 2017 at 11:31 AM

    Hi, thank you for contacting us.

    Please note that an invalid zip file can be caused by several scenarios:

    * Interrupted/corrupted download of the zip file: to check that you may opt for downloading the zip file again to see if the file opens this time.

    * Completed file but the format is not supported: you may consider trying with other archive extraction tools such as 7-zip

    Please get back to us if the problem persists despite the suggestions above. Thank you.