What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Data download file has no data/can't unzip

    Asked by ctranbbyo on February 03, 2017 at 10:01 AM

    I am trying to download the uploads to a form. When I try to export the data the folder appears empty, and I am unable to extract the files from the zip file.

    Page URL:
    https://form.jotform.com/70023619249151

    Screenshot
  • Profile Image
    JotForm Support

    Answered by AIDAN on February 03, 2017 at 11:31 AM

    Hi, thank you for contacting us.

    Please note that an invalid zip file can be caused by several scenarios:

    * Interrupted/corrupted download of the zip file: to check that you may opt for downloading the zip file again to see if the file opens this time.

    * Completed file but the format is not supported: you may consider trying with other archive extraction tools such as 7-ziphttp://www.7-zip.org/

    Please get back to us if the problem persists despite the suggestions above. Thank you.