What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to hide a Total amount of the payment field in the email notification?

    Asked by Kaech_fdp on February 03, 2017 at 10:09 AM
    The next step is the e-mail:
    How to hide the "Total:" in the E-Mail.

     

    Product A | 123 | 1 (Amount: 0.00 CHF, Menge: 1)

    Total: 0.00 CHF

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    JotForm Support

    Answered by Kiran on February 03, 2017 at 10:33 AM

    You can separate the products from the payment field by following the guide below:

    https://www.jotform.com/help/231-How-to-Strip-Payment-Labels-and-Separate-Payment-Info-on-Email-Alerts

    Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered by Kaech_fdp on February 06, 2017 at 02:11 AM

    Thank you, so I try only with {product:product}, but there is still showing the amount. how to hide?

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    JotForm Support

    Answered by Kiran on February 06, 2017 at 02:30 AM

    I have cloned the form and when tested it is not displaying the Total. However, it is displaying the Amount for each product.

    Are you referring to this amount? Unfortunately, it is not possible to hide this amount field from the products at the moment. We can send it as a feature request to our backend team. However, we cannot guarantee that the feature will be implemented or cannot provide any time frame for implementation. Let us know so that we can forward the thread to our backend team for evaluation.

    Thank you! 

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    Answered by Kaech_fdp on February 06, 2017 at 02:32 AM

    Okay, thank you.

    This would be a good request.

    Topic can be closed