What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can we match records on Salesforce record id?

    Asked by wardahriaz on February 03, 2017 at 10:10 AM

     I'm attaching Salesforce account ids in form URL parameters. I want that accounts to be updated in salesforce with the information filled on jotform. However, I cannot see Salesforce Account Id when mapping fields.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 03, 2017 at 11:44 AM

    JotForm already handles duplicated records for SalesForce, if the information already entered matches a record in SalesForce then the info will be updated; however, at the moment it is not possible to update records using the SalesForce account ID. 

    If you want we could forward this to our second level as a feature request, though we cannot provide an ETA or ensure this will be implemented, we would let you know as soon as we receive updates regarding the feature. 

    Let us know.