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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I'm having problems with the PDF customization

    Asked by jcarterebnet on February 03, 2017 at 10:12 AM

    I have over a dozen forms - all that begin with the word 'Spring'.  In each form, I needed to customize the .pdf as this functions as a printed registration form that our users will sign after they get it in the auto email.

    I have no problem adding a text title to the page, but every time I attempt to add an image from a URL, the image ends up either replacing the title, multiplying itself or disappearing completely.  I can either add an image OR a title, but not both. 

    The logo URL is:


    Can you help?


    Jennifer Carter

    Page URL:

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    JotForm Support

    Answered by Jan on February 03, 2017 at 11:51 AM

    I cloned your form and I was able to add an image or a text in the PDF Designer. I was able to resize and move the fields as well. Here's a screen capture:

    Are you still experiencing this issue? If possible, please provide a screenshot of the issue so that we can further investigate. 

    We'll wait for your reply. Thank you.