Not receiving auto-response email or notification for a form

  • Profile Image
    pauldrake@blueyonder.co.uk
    Asked on February 03, 2017 at 11:04 AM

    Hi 

     

    I've tested this form and I'm not receiving notifications or the auto-response email. 

    http://form.jotformeu.com/70122776610349

    Can you have a look into this please?

    Thank you!

     

  • Profile Image
    Kiran
    Answered on February 03, 2017 at 12:23 PM

    I have checked your JotForm and see that there are 11 recipients set in the notification. Please be noted that a notification can hold only up to 10 recipients. If you need to add more recipients, it is required to add a new notification to the form. 

    I have checked all the email addresses in the notification and see that most of them are listed in our bounce list. So they are receiving emails. I have now removed them from the bounce list and should be able to receive the notifications without any issue. Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.