What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Bounce List Error

    Asked by MainlineDelivers on February 03, 2017 at 11:08 AM

    My email should be fine.  Paid. In here working for a while now.  Rec'd this error today. Don't know why.  Please advise.

    Janette

    jjonesball@mainlinecomputer.com

     

    thx

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    JotForm Support

    Answered by david on February 03, 2017 at 12:21 PM

    I checked our email logs for the address in your most form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    It looks like you have already removed your address from the list.  Emails should attempt to send once again.

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List