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    We are receiving an error message when attempting to download a file from our form

    Asked by revivalanimal on February 03, 2017 at 11:08 AM

    We are receiving the following error message when attempting to access a file attachment for one of our form submissions. 


    404 Not Found : /jufs/revivalanimal/60266640087961/361938353602343378/20170122_095325_1.mp4


    Download link (in notification email):



    The file still attempts to download; however, it is audio only, and it should be a video with audio. Can you please advise?


    Thanks you.

    Page URL:

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    JotForm Support

    Answered by Welvin on February 03, 2017 at 12:39 PM

    I was able to download and play the video with the default Windows player:

    Please give this player a try. I think what you are experiencing is a codec problem with your current player.