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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Authorize.Net: Shipping Information no longer forwarded with transaction details

    Asked by SunbridgeInstitute on February 03, 2017 at 11:36 AM

    I have 2 different forms which serve similar purposes. One of them sends the shipping address to authorize.net, no problem. The other one does not send the shipping address to authorize.net even though I have the settings set up the same way. Can you please help? We really need to be able to send the shipping address to authorize.net for all our forms. We were able to do this last year with no problem.

    Here is the one that seems to be working: https://www.jotform.com//?formID=62575194079971

    Here is the one that is not working: https://www.jotform.com//?formID=70124823371954

    Another thing that concerns me, on a related matter, is that I don't see a field in the payment wizard which allows me to indicate what the shipper's name is (in order to send it to authorize.net). Last year we were able to do this. How does it work now? Does it assume that the buyer is the same as the shipper? In our situation the payer's name and the shippee's name are often different. This information needs to go through Authorize.net for our situation. This is the primary reason that I selected Jotform for our forms, was because you had this functionality, and we were able to do it, no problem, last year.

    Thank you for looking into these issues for me.

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    JotForm Support

    Answered by Mike on February 03, 2017 at 02:24 PM

    Thank you for contacting us.

    I have tried a test form in Authorize.net Sandbox mode, but I was not able to get the Shipping Information forwarded to Authorize.Net.

    A bug report ticket has been sent to our developers to see if they can help with troubleshooting. We will let you know if we have any updates.

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    Answered by SunbridgeInstitute on February 03, 2017 at 03:04 PM

    Thank you very much for pursuing that.

    Can you also tell me how the shipping name works, since there is no field to send the shipping name to authorize in the payment wizard?
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    JotForm Support

    Answered by Jan on February 03, 2017 at 04:50 PM

    I created a separate thread for your next question. Please refer to this URL: https://www.jotform.com/answers/1056399.

    Thank you.