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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Secondary email notifications not being sent since upgrade to 4.0

    Asked by Ensembleofcare on February 03, 2017 at 12:10 PM

    Since the recent JotForms upgrade, our primary email notification entry is receiving emails as expected, but anyone listed as "Notifier 2" or "Notifier 3" or "Notification 2" is not receiving those emails.

    Has some setting changed that we need to be aware of?

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    JotForm Support

    Answered by John_Benson on February 03, 2017 at 01:47 PM

    I checked the three email recipients and they're not in our bounce list anymore. Here's a guide how to check your email logs history: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    There's no changes made in email notifications in version 4.0. You can also try adding all email recipients in one notification and see if that works.

    If the issue persists, please contact us again.