What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Users not able to submit form

    Asked by kinseyko on February 03, 2017 at 12:54 PM

    I have a user who can't submit our recommendation form through the website. Here is our url. The applications are going through just fine, and I can see other have submitted the recommendation form without a problem. This is the third person in the last two weeks though, so something is wrong.







    Page URL:

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    JotForm Support

    Answered by EltonCris on February 03, 2017 at 02:26 PM

    I could not reproduce the problem. It worked for me when I upload files into your form.

    You can ask the users to try it again or reload the browser when the upload fails. Sometimes this could also be a browser or network problem. If the user's network isn't reaching JotForm servers, it might result in upload failure. You can suggest using different browsers too.