Google Spreadsheets integration: not automatically updating, it is necessary to remove and integrate back again,each time a new submission arrives.

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    ebenito
    Asked on February 03, 2017 at 01:49 PM

    I created this form integration with Google sheets, but after one submission it stops working after one submission.

    https://www.jotform.com//?formID=62466905533662

    Then I remove and recreate the integration and the submissions show on the newly created sheet.

    I need this fixed ASAP

    Thanks

    Ezequiel

     

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    BJoanna
    Answered on February 03, 2017 at 03:13 PM

    I have checked and your you provided is successfully integrated with Google Spreadsheet. 

    Did you resolved your issue when you re-integrated your form with Google Spreadsheet?

    Please note that when re-integrating the form to Google Spreadsheet, the old sheet will be replaced by a new one. However new sheet will have all submissions. 

    I have also tested Spreadsheet integration on one of my forms and it is working correctly. 

    Let us know if you need further assistance. 

  • Profile Image
    ebenito
    Answered on February 03, 2017 at 03:45 PM
    It's not working, when you send a new form, it doesn't update the sheet,
    that's that I've said on the description of the issue
    ...
  • Profile Image
    BDAVID
    Answered on February 03, 2017 at 05:51 PM

    Your are correct, I have tested it with one of my forms, only by removing and integration back again, the new submissions are updated in the spreadsheet.

    I have forwarded this to our back-end team. You will be notified via this thread when this gets fixed.

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    Denis
    Answered on February 06, 2017 at 02:45 AM

    Hello

    Sorry for the trouble, I've checked your logs and it seems your integration had several errors so our system blocked your integration. Re-integration should fix the problem now. Please test it and let us know if issue still persists.

     

    Best.